FAQs

Where are you located?
We do not have a showroom just yet. We pride ourselves on taking excellent care of our equipment, so if there is something you wish to see (chairs, vases, linens, etc)  please contact us and we can make arrangements to meet.

What are your Office hours?
Updated: Normal Office hours are Monday through Friday 9:00 AM to 5:00 PM Pacific Time. Weekend office hours are limited to 8:00 AM to 12:00 PM.

What are your delivery hours?
Updated: Normal deliveries hours are 8:00 AM to 7:00 PM Pacific Time. A specific delivery time can be requested and added to the schedule, however this may incur delivery fees.

What are your delivery fees?
Updated: No deliveries fees will apply for orders $50 or more, AND within a 15 mile radius of the office location, AND before 7:00 PM Pacific Time. Deliveries and pick ups fees WILL apply for orders under $50, and/or over 15 miles radius of the office location, and/or after 7:00 PM Pacific Time. Please refer the So Cal Party Support & Services home page for fee amounts.

Is there a minimum order?
Updated: There is no minimum for orders, however fees will apply for orders under $50. You have the option to pick up the equipment you ordered. Please refer the So Cal Party Support & Services home page for fee amounts.

Are there setup fees?
Updated: Normally there are no setup fees for equipment (tents, tables, chairs) and linen placements, however setup fees will incur for large events. If we are handling your decor or centerpieces there is a fee, call us to discuss. Setup fees will also incur for difficult situations such as unpaved distances, parks, excessive steps/ flight of stairs (up or down), and/or obstructed pathways.

Is a deposit required?
Normally, there is no deposit required.

How do I pay for my order?
We only accept cash or check, and we apologize if this causes an inconvenience.

What are your rental rates?
All rates quoted are based on a 24 rental period per item, however we allow extra time for delivery / pick up.  You can actually have the equipment for in your possession longer than 24 hours. One day prior or on the day of your event, your order will be delivered and picked up on the next day. Extended rental rates are available and any equipment kept for longer than specified will be charged accordingly.

Customers are responsible for all equipment from the time of delivery until pick up. This includes loss, damage and theft. We recommend that you verify the accurate count of rental items received and returned.

There is a fee for renting centerpiece glassware if we are preparing your floral arrangements which will be included in the quote.

How far in advance do I need to reserve my order?
All reservations are based on availability, so as soon as possible is always the best answer. We suggest you call us for a quote when you decide on the date of your event and commit to the location.  It is recommended you book at least 2 weeks in advance for maximum availability of our rental equipment inventory, but we always do our best to accommodate any situation.

Am I responsible for washing containers or dishes?
Updated: We ask that you please rinse all containers free of all food debris and/or “sticky” liquids (ex., sauces; lemonade; punch, etc…).

Am I responsible for washing linens?
We ask that the linens be shaken free of any food debris, folded, stacked and placed with all the other equipment. Please do not place soiled linens inside a plastic bag as this will cause them to mildew. All items should be placed in one location for pickup.

What is your cancellation policy?
Any cancellations must be made 48 hours in advance of the delivery date.

Lost, stolen or damaged equipment and/or items?
We value the quality of our rental equipment and rental items and ensure its safe operation and cleanliness. If a incident has occurred, a replacement or cleaning fee may be applied for lost, stolen or damaged equipment and/or items, ex., linens: brunt, stained with permanent marker or wax; chairs: damaged or bent; chaffing dishes; missing pans or dented; tent: damage or torn; etc…